Privacy Policy
Last updated September 4, 2026 · Governed by PIPEDA (Canada)
TRANSiA Inc. ("we") is committed to protecting your privacy. This policy explains what we collect, why, and the rights you have. Your data is stored in-region within Canada and is never sold.
1. Information we collect
- Account data — name, email, phone, and role.
- Trip data — bookings, tickets, journeys and payment records.
- Device & usage — approximate location for journey planning, and app diagnostics.
- Consent records — your notification and cookie preferences.
2. How we use it
To provide and improve the service: planning journeys, issuing tickets, processing payments, sending notifications you've opted into, and meeting legal and safety obligations.
3. Data residency & sovereignty
Personal data is processed and stored within the Canadian region you belong to (e.g. ca-central-1). We do not transfer personal data outside Canada without a lawful basis and appropriate safeguards.
4. Your rights (PIPEDA)
- Access a copy of your data (data export).
- Correct inaccurate data.
- Request erasure of your data.
- Withdraw consent at any time.
Submit a request from your account, or email privacy@transia.ca. We respond within 30 days.
5. Security
We use encryption in transit and at rest, region-scoped keys, access controls, and a tamper-evident audit log. See our Security page.
6. Contact
Data Protection Officer — privacy@transia.ca.