HELP CENTER
Frequently asked questions
Everything you need to know about travelling with TRANSiA.
Booking
How do I book a multi-modal trip?
Search from your dashboard, select connecting legs, and pay once — TRANSiA issues a ticket per leg.
Can I choose my seat?
Yes. The interactive seat map lets you pick seats by class; your selection is held for 5 minutes during checkout.
Payments
Which payment methods are supported?
Credit/debit cards, Interac, Apple/Google Pay, and your TRANSiA wallet.
How do refunds reach me?
Refunds are credited to your TRANSiA wallet, usually instantly on cancellation.
Travel
What happens if my trip is delayed?
You are notified across your enabled channels the moment the operator reports a delay or cancellation.
How do boarding passes work?
Each ticket carries a signed QR boarding pass that operators scan at the gate.